The Empathetic Workplace 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job
Author(s):
Katharine Manning
Publishing / Edition:
HarperCollins, 2021
Click here for the Table of Contents of the book
Introduction
Chapter 1. An Empathetic Approach
Chapter 2. The Impact of Trauma at Work
Chapter 3. The LASER Method
Chapter 4. Trauma and the Brain
Step 1 - Listen
Chapter 5. Introduction
Chapter 6. Why We Listen
Chapter 7. Before the Meeting
Chapter 8. Active Listening
Chapter 9. Controlling Your Response
Chapter 10. What if the Person Is Lying?
Chapter 11. When Not to Listen
Chapter 12. Taking Notes
Chapter 13. Hearing What Isn't Said
Chapter 14. Self-Harm and Harm of Others
Chapter 15. Winding Down
Step 2 - Acknowledge
Chapter 16. Introduction
Chapter 17. Why We Acknowledge
Chapter 18. Silence
Chapter 19. Thank the Person
Chapter 20. What Not to Say
Chapter 21. What to Say Instead
Chapter 22. Avoid Judgment
Chapter 23. Distancing Assumptions
Chapter 24. Resist the Urge to Fix It
Step 3 - Share
Chapter 25. Introduction
Chapter 26. Why We Share Information
Chapter 27. Why It's Hard to Share
Chapter 28. Share Facts
Chapter 29. Share Process
Chapter 30. Share Values
Chapter 31. Share What You Don’t Know or Can't Share
Chapter 32. How to Share Information
Chapter 33. The Role of Apology
Step 4 - Empower
Chapter 34. Introduction
Chapter 35. Why We Empower
Chapter 36. Security Issues
Chapter 37. Counseling
Chapter 38. Flexible Work Options
Chapter 39. Other Community Services
Step 5 - Return
Chapter 40. Introduction
Chapter 41. Why We Return
Chapter 42. Prepare to Exit the Conversation
Chapter 43. Remind of Next Steps
Chapter 44. Follow Up
Chapter 45. A Return to Yourself
Chapter 46. What Else We Can Do